Assistance with plugin installation
If after following all instructions in tplugin documentation, you still have troubles installing your plugin, we’ll gladly help you and point you in the right direction.
What’s Not Included
Complete plugin installation from start to finish
If you’re new to WordPress, or don’t have enough time, you can order the plugin installation service from our partners.
Modifications covered by plugin functionality
Minor tweaks or changes, which can be done without modifying plugin source files or implementing new features.
Customization not covered by plugin functionality
This includes extending or modifying your plugin beyond its advertised features. For any development work, you can always refer to custom studio.
Assistance with reported plugin bugs
Contact our support team if you’ve found an obvious bug that prevents you from using the theme as intended
Support for 3rd party themes
We do not guarantee full compatibility of your plugin with 3rd party themes. Making a plugin compliant with the theme may require additional customization which is not included in support service.
Providing information of recommended server configuration
The list of plugin requirements is available in the plugins documentation. Our Tech Support Team can always point you to the changes in server configurations needed to solve the issue you faced.
Help with additional scripts or custom code added to the plugin
Custom code and scripts you add on the website may conflict with the plugin. Fixing such issues is not provided by the Support Team. For any development work, you can always refer to the custom studio
Plugin compatibility with premium themes
We guarantee that your plugin works as intended with any premium WordPress theme that has the plugin bundled with or recommended by the theme. In case any issue occurs, it will be fixed in a timely manner.
Server environment setup
Issues about your web hosting, server environment or software installed on your local machine are beyond our support service. Please check your web hosting provider or other software documentation that you’re trying to use to help solve your issues.