Frequently Asked Questions

 

Getting Started with PluginsBay

Guides and how-tos for maximizing your PluginsBay membership.

Simple pricing: $19 per plugin or $49 for all of them.

  • clear to read and well documented code
  • regular updates with each WordPress version
  • compatibility with most popular themes
  • 24/7 support available in 4 languages

Free version for all of our plugins are available so that you can try them before buying the pro version.

To keep the things simple we have a single membership package that includes all of our plugins as well as:

  • priority live chat, email and phone support
  • first to receive updates in the testing stages
  • on demand free translation to your language
  • shape the plugins future with feature requests
and many others..
 
Accepted Payment methods: PayPal, Envato & Bitcoin

24/7 support policy is only for our own plugins. For general WP questions our avg. response time is 6hrs.

These are the problems that we can help you with:

  • errors and bugs caused by our plugins
  • compatibility issues with 3rd party plugins/themes
  • features not working as promised/advertised

For additional support please visit WPorb.

If you have additional questions beyond the scope of this FAQ page, please contact us.

If you have a question regarding some of our products or services, please submit a ticket.

PluginsBay’s WordPress Plugins

Comprehensive documentation on all of PluginsBay’s plugins.

Our plugins are easy to install, upgrade and update.

  • You can install our free plugins that are hosted on the WordPress.org repository directly from within your wp-admin dashboard.
  • Our premium plugins can be installed both manually by uploading in wp-admin or FTP, or automatically with Envato Market plugin.

These are the update instructions for plugins in general.

  • You can update our free plugins that are hosted on the WordPress.org repository directly from within your wp-admin dashboard.
  • Our premium plugins can be updated both manually by uploading in wp-admin or FTP, or automatically with Envato Market plugin.

24/7 support policy is only for our own plugins. For general WP questions our avg. response time is 6hrs.

These are the problems that we can help you with:

  • errors and bugs caused by our plugins
  • compatibility issues with 3rd party plugins/themes
  • features not working as promised/advertised

For additional support please visit WPorb.

To upgrade from the free version of the plugin to the premium version, please check that plugin’s docs.

  • You can upgrade our free plugins that are hosted on the WordPress.org repository easily on the Freemius platform.

Our Privacy & Security

Privacy policies, keeping your data and information safe and secure.

Our full end-user privacy agreement is found here.

The details below will help you find the most frequently asked about information with respect to how we handle the data we collect and the rights that our customers have.

You can access or update your personal information in your PluginsBay account profile here.

To request an archive of the data we hold or to request that we fully delete your data, please use this page.

For those wanting something more formal in place (and enhanced GDPR compliance), please contact us to request a signed copy of a Data Protection Agreement.

Our full cookie usage policy is found here.

Bellow is a list of all the cookies we use to provide you with the best experience on our website.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help).

​The Cookies We Set

  • Account related cookies
  • Orders processing related cookies
  • Forms related cookies
  • Site preferences cookies
  • Google Analytics

Our full terms and conditions is found here.

By using this site you agree to be bound by our terms of use. If you do not wish to be bound by these terms of use, please exit the site now.

By registering, you agree that the information provided in the registration is true and accurate and that you will update this information as required in order to keep it current, complete, and accurate.

The information we obtain through your use of this site, including your Registration Data, is subject to our Privacy Policy, which is specifically incorporated by reference into these Terms of Use.

If you are experiencing a technical issue, before requesting a refund, let our support team help resolve the issue by submitting your request here.

Refunds are issued at the discretion of our support staff.

If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Products, we will not provide a refund and we may revoke your access to our Products in general.

Refunds are available once per person or entity and will not apply if your account is in violation of these Terms.

Using WordPress

General WordPress stuff that we get often asked how to do.

For beginners Easy WordPress tutorials by WP101 are the ideal place to start from.

Watch these free videos in the WordPress 101 course.

Once you’ve mastered the WordPress fundamentals, continue learning with our other courses for WooCommerce, Jetpack, Yoast SEO, and more!

For WordPress users that want to learn new stuff and master the WordPress CMS from the inside out, we recommend joining WordPress #Slack channel, reading our Blog, and of course the official WordPress Codex.

The WordPress Developer Courses are designed for anyone building and designing WordPress sites for clients. With live, interactive webinars, you learn in real time, ask questions and get immediate feedback. You get a personalized learning experience from the comfort of your own computer, so you can grow your skills & understand WordPress.

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